Your Privacy Matters to Us

pkluck13 collects personal information from you through a number of channels — primarily when you register an account, use our platform, make deposits or withdrawals, contact our support team, or participate in promotions. We also collect certain information automatically as you navigate the platform. The categories of personal information we may collect are described below.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and any other information you submit when creating your pkluck13 account.
• Identity verification documents: Copies of your National ID card, passport, driver's licence, or other government-issued identity documents submitted during the KYC (Know Your Customer) process.
• Payment information: Mobile Financial Service (MFS) account numbers for bKash, Nagad, Rocket, or Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions; and card details for Visa and Mastercard transactions (card data is processed securely by our payment partners and is not stored in full on pkluck13 servers).
• Support communications: The content of messages you send to our support team via live chat, email (support@pkluck13), or WhatsApp, together with any attachments you provide.
• Promotional participation: Entries, responses, and preferences you submit when taking part in bonuses, contests, or seasonal promotions on pkluck13.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited on pkluck13, games played, bets placed, session duration, click patterns, and navigation paths through the platform.
• Transaction logs: Records of all deposits, withdrawals, wagers, and bonus activations associated with your account, including timestamps in Bangladesh Standard Time (BST, UTC+6).
• Cookies and tracking technologies: Information collected through cookies, session tokens, local storage, and similar technologies as described in Section 4 of this Privacy Policy.

pkluck13 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal information are set out in the table below.

Marketing Communications

If you have opted in to receiving marketing communications from pkluck13, we may use your email address or mobile number to notify you of new promotions, seasonal bonuses (such as Eid and Pohela Boishakh offers), tournament announcements including BPL and IPL cricket markets, and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team at support@pkluck13. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

pkluck13 does not sell your personal data to third parties. We may, however, share your data with carefully selected categories of third-party service providers who assist us in operating the platform, fulfilling legal obligations, or delivering the services you have requested. All such sharing is governed by appropriate data protection agreements.

Categories of Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the payment information necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy and security frameworks.
• Identity verification services: Third-party KYC providers may receive copies of identity documents you submit for verification, solely for the purpose of confirming your identity and age in accordance with our 18+ policy.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to facilitate game delivery. These providers do not receive your full personal profile.
• IT infrastructure and hosting providers: Cloud and server infrastructure providers who host the pkluck13 platform process technical data under strict data processing agreements.
• Fraud prevention and analytics services: We use third-party services to monitor for fraudulent activity, abuse of promotions, and multi-accounting, which may involve processing IP addresses, device fingerprints, and behavioural data.

Legal Disclosure

pkluck13 may disclose your personal data to law enforcement, regulatory bodies, or other governmental authorities where we are legally required to do so, where disclosure is necessary to protect the safety of our players or staff, or where disclosure is required to prevent or investigate fraud, money laundering, or other criminal activity. We will not disclose more data than is strictly required for the stated purpose.

pkluck13 uses cookies and similar technologies — including session tokens, local storage, and pixel tags — to deliver a consistent and functional user experience across the platform. This section explains what these technologies are, what we use them for, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your language preferences, login session status, and the contents of any active game sessions — so that the site functions correctly on your next visit and throughout your current browsing session.

Types of Cookies Used on pkluck13

Managing Cookies

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You can typically block all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will prevent pkluck13 from functioning correctly — in particular, you will not be able to maintain a logged-in session or complete financial transactions without these cookies active on your device.

pkluck13 does not use third-party advertising cookies or behavioural tracking cookies that follow your activity across unrelated external websites.

pkluck13 retains your personal data only for as long as is necessary to fulfil the purpose for which it was originally collected, or for as long as we are required to retain it by applicable legal, regulatory, or contractual obligations. Once data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

Standard Retention Periods

• Active account data: Retained for the duration of your registered account on pkluck13, plus a minimum of five years following account closure to meet anti-money laundering and financial record-keeping obligations.
• Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of seven years in accordance with financial record-keeping best practices applicable to Bangladesh-market operators.
• Identity verification documents (KYC): Retained for a minimum of five years following account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for up to three years from the date of the communication, unless the content is relevant to an ongoing investigation or dispute, in which case it is retained until that matter is resolved.
• Analytics and usage data: Aggregated and anonymised analytics data may be retained indefinitely; individually identifiable usage logs are retained for up to 13 months.
• Marketing preferences: Retained until you withdraw consent or close your account, after which your opt-out preference is recorded to prevent future unsolicited communications.

As a registered player on pkluck13, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support@pkluck13.

• Right of Access: You have the right to request a copy of the personal data that pkluck13 holds about you. We will provide this information in a clear, readable format within a reasonable timeframe of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For some data categories (such as your registered name), you may be asked to provide supporting documentation to confirm the correction.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis exists), or where the data has been processed unlawfully. This right is subject to legal retention obligations described in Section 5.
• Right to Restriction of Processing: You may request that we restrict our processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while we carry out verification.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

pkluck13 takes data security seriously and employs a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following safeguards.

Technical Safeguards

• 256-bit SSL/TLS encryption: All data in transit between your device and the pkluck13 platform is encrypted using Transport Layer Security (TLS) with 256-bit AES encryption.
• Encrypted data storage: Sensitive personal data — including identity documents and payment information — is stored in encrypted form on secured servers. Encryption keys are managed under strict access control policies.
• Access controls: Access to personal data within the pkluck13 organisation is restricted on a need-to-know basis. Only staff members with a legitimate operational need are granted access to identifiable player data, and all such access is logged and auditable.
• Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems that monitor for unusual access patterns and potential threats in real time.
• Secure payment processing: Card payment data is handled by PCI-DSS compliant payment processors. pkluck13 does not store full card numbers on its own servers.

Organisational Safeguards

• Regular internal security reviews and access audits
• Staff training on data protection obligations and secure handling of personal information
• A documented data breach response procedure — in the event of a confirmed data breach affecting your personal information, we will notify affected players without undue delay

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which pkluck13 processes your personal data, please do not hesitate to get in touch with our support team. We are available around the clock and are committed to responding promptly and helpfully.

• Email: support@pkluck13 (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the pkluck13 platform
• Support Hours: Round the clock — Bangladesh Standard Time (BST, UTC+6)
• WhatsApp: +880 1700-000000 (display only — not a clickable link)

Privacy Complaints

If you believe that pkluck13 has not handled your personal data in accordance with this Privacy Policy or applicable data protection principles, we encourage you to raise the matter with us directly in the first instance by contacting support@pkluck13. We will investigate your complaint thoroughly and respond within 30 days.

Policy Updates

pkluck13 reserves the right to update this Privacy Policy at any time. When material changes are made, the effective date at the top of this document will be updated and, where appropriate, registered players will be notified via the email address associated with their account. Your continued use of pkluck13 following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together govern your use of the pkluck13 platform.