Terms & Conditions

By accessing, registering on, or using any part of the pkluck13 platform — including the website, mobile-optimised interface, all casino games, sports betting markets, promotional features, and customer support channels — you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any additional rules or guidelines that apply to specific games or promotions made available on pkluck13 from time to time.

If you do not agree with any part of these Terms & Conditions, you must not register an account, must not deposit any funds, and must immediately cease using the pkluck13 platform. Your continued use of pkluck13 following any published amendment to these Terms constitutes your acceptance of the amended Terms as of the date they are posted.

pkluck13 reserves the right to update, modify, or replace any portion of these Terms & Conditions at any time and without prior notice beyond the posting of revised terms on this page. It is your responsibility to review these Terms periodically. The effective date displayed at the top of this document indicates when the most recent revision took effect.

To be eligible to register and maintain an active account on pkluck13, you must satisfy all of the following conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 18 years of age. pkluck13 strictly prohibits access by anyone under the age of 18, and we operate a zero-tolerance policy in this regard.
• You are accessing pkluck13 voluntarily and on your own personal account, and not on behalf of any third party.
• You are not prohibited from gambling under any applicable law or regulation in your place of residence.
• You have not previously been self-excluded from pkluck13 or had an account closed for breach of these Terms.
• All information you provide during registration is accurate, complete, and truthful.

pkluck13 is operated for the entertainment of adult players in Bangladesh. While players from certain other jurisdictions may access the platform, it is each player's sole responsibility to ensure that online gambling is lawful in their jurisdiction before registering or placing any wager. pkluck13 makes no representation that the services offered on the platform are appropriate or available for use in any particular location outside Bangladesh.

To access real-money games, place bets, and make deposits or withdrawals on pkluck13, you must first complete the registration process and have your account verified. Registration on pkluck13 is free of charge.

Account Information

During registration you are required to provide accurate personal details including your full legal name, date of birth, and a valid contact method. You must keep this information current and promptly update it if any details change. pkluck13 reserves the right to request supporting documentation at any time to verify the accuracy of the information on file.

One Account Policy

Each individual person may hold only one active account on pkluck13. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, pkluck13 reserves the right to close all duplicate accounts, void any winnings generated from those accounts, and retain any bonus funds that were claimed. The original account may also be reviewed for potential suspension.

Account Security

You are solely responsible for maintaining the confidentiality of your pkluck13 login credentials, including your username and password. pkluck13 will never ask for your password via email, live chat, or any other communication channel. Any activity that occurs under your account credentials is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately at support@pkluck13.

Account Verification (KYC)

As part of our commitment to responsible gaming and security, pkluck13 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents — such as a National ID card, passport, or driver's licence — and proof of payment method ownership before withdrawals are processed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

pkluck13 supports a range of local Bangladeshi payment methods to make deposits and withdrawals as seamless as possible for our players. All transactions are conducted in Bangladeshi Taka (BDT) with the ৳ symbol.

Accepted Payment Methods

• Mobile Financial Services: bKash, Nagad, Rocket, and Upay
• International Cards: Visa and Mastercard (where supported by your issuing bank)
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank (processing times may vary)

Deposit Limits & Processing

The minimum deposit amount on pkluck13 is ৳200. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your account balance in real time or within a few minutes of a successful mobile transaction. pkluck13 does not charge any fees on deposits; however, your mobile financial service provider may apply their standard transaction charges. You should check your provider's fee schedule independently.

Withdrawal Policy

Withdrawals are processed to the same payment method used for the original deposit wherever possible. The minimum withdrawal amount is ৳500. Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within 24 hours. Requests submitted over weekends or Bangladeshi public holidays may take up to 48 hours. pkluck13 reserves the right to request identity verification documentation before processing any withdrawal.

Transaction Accuracy

You are responsible for ensuring that all payment details you submit are accurate and complete. pkluck13 accepts no liability for delays or losses arising from incorrect payment information provided by you. If a deposit fails to reach your account, please contact our support team with your transaction reference number for investigation.

pkluck13 offers various promotional incentives to both new and existing players, including welcome deposit bonuses, free spins, reload bonuses, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments including the BPL and IPL. All promotions are subject to the specific terms stated on the relevant promotion page, in addition to the general bonus terms set out below.

General Bonus Conditions

• All bonuses are subject to wagering requirements (also referred to as playthrough requirements) that must be completed before bonus-derived winnings are eligible for withdrawal.
• Wagering requirements, minimum odds, eligible games, and time limits for each promotion are stated on the promotion detail page. Where a specific promotion page does not state wagering requirements, the default requirement is 30x the bonus amount.
• Unless otherwise stated, welcome bonuses are available to new players only — one per household, one per IP address, one per payment method, and one per device.
• pkluck13 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, and to disqualify any player from a promotion who is found to be in breach of these Terms or the specific promotion terms.
• Bonuses may not be transferred between accounts or exchanged for cash except as expressly permitted by the terms of the specific offer.
• If you wish to withdraw your deposit before completing the wagering requirements on a bonus, pkluck13 will deduct the bonus amount and any associated bonus winnings from your balance before processing the withdrawal request.

pkluck13 operates an extensive library of casino games and sports betting markets sourced from industry-leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games are governed by the individual game rules provided by the originating studio, which are accessible from within each game interface.

Random Number Generation

All casino games offered on pkluck13 that involve an element of chance — including slots, virtual table games, and instant-win titles — use certified Random Number Generator (RNG) technology. RNG outputs are independently tested and certified by the game providers to ensure that all outcomes are statistically random and unbiased. Live casino games streamed from Evolution Gaming and Ezugi studios use physical game equipment (cards, roulette wheels, dice) managed by professional dealers under studio conditions.

Sports Betting

Sports betting markets on pkluck13, including cricket markets covering the BPL, IPL, T20 World Cup, and matches involving the Bangladesh Tigers, are settled based on official results published by the governing body of the relevant sport. In the event of a discrepancy between on-platform data and official results, the official governing body result takes precedence. pkluck13 reserves the right to void bets in the event of data errors, technical failures, or where the integrity of a market is in doubt.

Prohibited Conduct

The following conduct is strictly prohibited on pkluck13 and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or betting markets
• Colluding with other players to gain an unfair advantage at live table games
• Exploiting software errors, glitches, or malfunctions to generate winnings
• Any form of fraud, money laundering, or use of stolen payment credentials
• Attempting to reverse-engineer, copy, or redistribute any game software or platform technology

Malfunction Policy

In the event of a technical malfunction that affects the outcome of a game — including server errors, disconnections, or display errors — pkluck13 reserves the right to void the affected round and refund the stake to the player's account. Winnings generated as a direct result of a malfunction are not valid and will not be paid out. pkluck13's decision on malfunction voidance is final.

pkluck13 is committed to providing a safe and responsible gaming environment. Gambling is intended to be an enjoyable leisure activity, and we take our obligations to player welfare seriously. The following responsible gaming tools are available to all registered players on pkluck13:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Reality Checks: Regular on-screen prompts that display your session duration and net win/loss position.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently close your account or exclude yourself for a minimum period of six months. Self-exclusion requests are processed within 24 hours of receipt and cannot be reversed during the exclusion period.

All responsible gaming tools are accessible through your account settings. If you are unable to locate these tools or require urgent assistance, please contact our support team via live chat or at support@pkluck13. We will respond promptly and without judgment.

For more detailed information on responsible gaming tools and guidance, please visit our dedicated Responsible Gaming page.

pkluck13 reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently close any player account if we have reasonable grounds to believe that:

• You have breached any provision of these Terms & Conditions
• You have provided false, inaccurate, or misleading information during registration or the KYC process
• You are under the age of 18
• Your account is being used for money laundering, fraud, or any other unlawful purpose
• You are operating multiple accounts on pkluck13
• Your account has been compromised and is being accessed by an unauthorised third party
• Regulatory, legal, or compliance obligations require us to close your account

Upon account closure for a breach of these Terms, pkluck13 reserves the right to void all pending bets, withhold bonus balances, and retain any winnings generated through prohibited conduct. Real-money balances unconnected to bonus abuse or fraudulent activity will be returned to you via your registered payment method following the completion of any investigation.

Voluntary Account Closure

You may close your pkluck13 account at any time by contacting our support team. If you close your account voluntarily, any remaining real-money balance will be withdrawn to your registered payment method, subject to completion of identity verification where not previously completed. Pending wagers at the time of closure will be settled in accordance with normal game rules.

To the fullest extent permitted by applicable law, pkluck13, its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, the pkluck13 platform or any of its features.

Without limiting the foregoing, pkluck13 accepts no liability for:

• Losses arising from gambling outcomes, including losses on casino games, sports bets, or any other wagering activity
• Interruptions to service caused by technical maintenance, hardware or software failures, network outages, or events beyond our reasonable control (including natural disasters, civil unrest, or government-mandated service restrictions)
• Losses arising from your failure to maintain the security of your account credentials
• Third-party payment processing delays or failures outside pkluck13's direct control
• Any action taken by pkluck13 in good faith in response to a suspected breach of these Terms

The pkluck13 platform is provided on an "as is" and "as available" basis. While we take all reasonable steps to maintain a high-quality, uninterrupted service, we do not warrant that the platform will always be available, error-free, or free from viruses or other harmful code. You are responsible for ensuring that your device and software are adequately protected.

pkluck13 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the effective date displayed at the top of this document. For significant changes that materially affect your rights or obligations, we will make reasonable efforts to notify registered players via the email address associated with their account or via a notice displayed on the platform upon login.

Your continued use of pkluck13 following the posting of revised Terms & Conditions constitutes your acceptance of those revisions. If you do not agree with the revised Terms, you must cease using the platform and may request account closure by contacting our support team at support@pkluck13.

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and pkluck13 with respect to your use of the platform, and supersede all prior agreements, representations, and understandings of any kind. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms & Conditions, please contact our support team:

• Email: support@pkluck13 (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the pkluck13 platform
• Support Hours: Round the clock — Bangladesh Standard Time (BST, UTC+6)